Privacy Policy

Who we are

This Privacy Policy explains how Ostario Motor Club collects, uses, stores and shares personal information. Ostario Group Ltd is the controller of that information.

Information we use

We collect information you provide and records generated when you use the club.

• Account and profile. Your name, username, email, authentication information and privacy choices.
• Vehicles and garage. Ownership details, specifications, maintenance records and reminders.
• Content and activity. Photos, posts, comments, reactions, follows, routes, locations you provide and sharing choices.
• Membership and payments. Membership status, payment references and transaction information.
• Support and security. Support messages, moderation reports and security information such as request and service logs.

Optional fields need not be completed. Do not upload sensitive information or information about others that is unnecessary for your use.

Our payment processor handles card details. Ostario Motor Club does not store full card numbers. We do not request GPS location through the browser. Locations you enter or include in content can still reveal where you live or travel.

Why we use it

We use account and content information to perform our contract with you: providing your garage, sharing, membership, account emails and requested reminders. We process relevant payment and accounting records to meet legal obligations.

We rely on legitimate interests, balanced against your rights, for security, fraud prevention, troubleshooting, proportionate moderation, responding to enquiries and defending legal claims.

Where consent is required, we will obtain it and you can withdraw it without affecting earlier lawful processing.

We do not use advertising pixels or behavioural advertising, sell personal information, or use automated decisions producing legal or similarly significant effects.

Who can see your content

Audience settings allow private, followers-only or public visibility for supported features. Profile identifiers and information needed for discovery or interaction may be visible to other members.

Check each feature and your profile before posting; do not assume that a private garage makes every interaction private.

Shared links can be forwarded. Some sharing features create a snapshot, so changing the source may not update a previously shared version; revoke the link when necessary. Public recipients can save copies.

We may review content and reports for moderation, safety or support.

Never share your address, school, live whereabouts or private contact details in public content.

Who receives information

We share the information each provider needs to perform its role.

• Account and storage providers. Authentication, database and storage.
• Payment processor. Payment processing.
• Email provider. Transactional email.
• Hosting providers. Infrastructure to run and secure the service.

Our payment processor may also act as an independent controller for payment compliance and fraud prevention.

Embedded maps connect your browser to the map provider and expose connection information such as IP address. Opening external map, social or other links is subject to the destination’s privacy practices.

International processing

Service providers may process information outside the United Kingdom.

Where UK law requires safeguards, we use applicable adequacy arrangements or approved contractual safeguards for restricted transfers. Contact us for details of relevant safeguards.

Cookies and email

We use authentication cookies and browser storage for account flows and preferences. See our Cookies Policy for details. Transactional emails concern your account, security or reminders you enable.

We use delivery, bounce and security logs to operate our email service. We do not track whether you open these emails or click their links.

How long we keep information

We keep account information and content while needed to provide your account. You can remove content, revoke links or delete your account.

Account deletion removes active account content. Queued storage cleanup and backups may still contain copies. We may also retain accounting, fraud and security records, or records needed for disputes or legal obligations. We keep these records only as long as needed for their purpose or as required by law and restrict their use accordingly. Contact us for information about a particular record.

Copies saved by other users are outside our control. Payment providers may retain records under their own legal obligations.

Your rights

Depending on applicable law, you can exercise the following rights.

• Ask for access, correction, deletion, restriction or portability of your information.
• Object to processing based on legitimate interests.
• Withdraw consent where we rely on it.

Contact info@ostariomotorclub.com to make a request.

We may need proportionate information to verify your identity. We will respond within applicable legal deadlines, normally one month for UK data-rights requests, subject to permitted extensions.

You can complain to the UK Information Commissioner at ico.org.uk or your local data-protection authority. We welcome the opportunity to resolve your concern first.

Policy updates

We may update this policy as the service changes and will communicate significant changes appropriately. The date above identifies this version.